The new data tier system categorises data sources into four distinct tiers based on their credibility, reliability, standalone quality, and consistency, ensuring you have access to the most reliable and accurate information. Tier 1 includes the most credible and reliable data sources, characterised by high accuracy and consistency. Tier 2 sources are slightly less robust but still reliable and efficient. Tier 3 involves sources that may require additional verification or integration. Finally, Tier 4 includes new or unsupported data sources that need further development to integrate seamlessly into our system.

Tier 1 data sources are those that are highly credible, reliable, standalone, and consistent. They typically include standardised documents and reports from reputable organisations, such as tax invoices from well-known utility companies. These sources are trusted and verified, providing comprehensive and self-explanatory data that can be used directly for analysis and decision-making without the need for additional context or verification.

To classify your data sources into the appropriate tier, consider the following factors: credibility (how trustworthy the source is), reliability (how consistently the data is available), whether the data is standalone (independent and not requiring additional context), and consistency (whether the data format remains stable over time). Our team is available to assist you in assessing your data sources and ensuring they are categorised correctly, helping you maximise the benefits of the new system.

Transitioning to higher-tier data sources involves improving the quality and reliability of your data. This can be achieved by ensuring your data sources are credible, regularly available, standalone, and consistent. Our Customer Success team can assist you in assessing your current activity sources and provide guidance and support to help you enhance your data sources, enabling you to benefit from faster processing times and more accurate information. This can look like switching your electricity data from retailer metre data to utility bills, or your travel data from internally created purchase records to a standardised corporate travel management report.

While Tier 1 data offers the highest reliability and fastest processing, not all data needs to be in this tier. It depends on the criticality and intended use of the data. Our team can help you determine the most appropriate tier for each of your data sources based on your specific needs.

Higher-tier data sources provide significant advantages, including enhanced credibility and reliability, which lead to quicker processing times and more accurate decision-making. They also improve reporting capabilities by offering consistent and comprehensive data, enabling better identification of sustainability opportunities and ensuring compliance with regulatory requirements.

Different data tiers impact processing times due to the varying levels of integration and reliability associated with each tier. Tier 1 sources, being the most credible and reliable, are processed the fastest, often within minutes, due to their high-quality nature. In contrast, Tier 2 and Tier 3 sources, while still reliable, may require more time due to less frequent updates or additional verification steps. Tier 4 sources, being new or unsupported, often necessitate the most time for processing as they require initial integration and validation efforts.

Service Level Objectives (SLOs) are specific measurable goals set to ensure the quality and performance of our data processing services. For our data processing system, the SLOs include processing Tier 1 data within 15 minutes, Tier 2 data within 2 business days, and Tiers 3 and 4 data within 20 business days, followed by a 2-day Quality Assurance (QA) step for all tiers. These objectives are designed to guarantee timely and accurate data delivery, helping you make informed decisions based on reliable information. We continuously monitor these SLOs to maintain high standards and improve our services.

An activity source is where we obtain information about the activities that organisations perform to operate and deliver goods and services to customers. Common examples include utility bills for electricity, gas, or water, invoices for materials like packaging or fuel, and internal records of purchases. The choice of which activity sources to use depends on the accuracy and availability of the data, as well as whether it provides the necessary detail to meet specific business needs or goals.

Identifying the best source for your data involves evaluating factors such as accuracy, reliability, frequency of updates, and compatibility with your existing systems. Our Customer Success team can assist you in assessing potential activity sources to ensure you are using the most effective ones for your needs.

At Kinesis, our objective is to process your data efficiently while maintaining high standards of accuracy. Our approach is tailored to the specific needs of each tier:

Following initial processing, all data undergoes a 2-day Quality Assurance (QA) step, where our experts verify data accuracy and reliability.

This ensures every dataset meets our rigorous quality standards before delivery. Our structured approach is designed to deliver high-quality, reliable data processing across all tiers.

During the 2-day QA step, our team performs a comprehensive review of your data to ensure its accuracy and reliability across all tiers. This process includes verifying data against expected standards, checking for consistency, and identifying any anomalies that may require correction. This step is crucial for maintaining high data quality and ensuring that the information you receive is both accurate and dependable. We are also actively working to automate this QA process to further enhance efficiency and reduce processing times in the future.

In the event of processing delays, our alert system will immediately notify our team. We are committed to proactive communication and will inform you of any issues, the reasons behind them, and provide an updated timeline for resolution. Our goal is to minimise disruption and ensure that you have access to your data as quickly as possible.

Yes, you will receive notifications once your data has been processed. This ensures you are always aware of the status of your data and can access it as soon as it’s available.

The new system is designed to reduce errors by addressing the main causes: manual data handling and inconsistent data formats. Our reviews indicate that automating and standardising processes significantly decreases mistakes, even as processing speeds increase. We are committed to maintaining high accuracy and reliability standards.

If you are manually loading data into the system, the process will remain the same.

Our dedicated support team is available to answer any questions and address any concerns you may have. You can contact us via support@kinesis.org for personalised assistance.

No need to worry. Kinesis excels at processing data in any format, simplifying your experience with our product. For new or unsupported data sources (Tier 4), we suggest collaborating with our team to effectively define and integrate these sources. While this might involve additional steps to ensure clarity, our team is well-prepared to guide you through the process. By working together, we can ensure that even new or unconventional data sources are integrated accurately and efficiently.

We understand that change can be challenging, and we’re here to support you through it. If you have concerns about the new tiered data system, please feel free to reach out to us directly. You can contact our Customer Success team via support@kinesis.org. We can discuss your specific concerns and work together to address them. We are confident that the new system will improve data quality and reduce errors, ultimately benefiting your operations.

While the new system streamlines processes, it actually enhances the quality of service rather than reducing effort. Even the lowest tier offers faster processing than our previous average times. This improvement reflects our significant and ongoing investments in technology and infrastructure to provide you with the most accurate and timely data possible.