Before Submitting a Request
1. Prepare Your Information
Check your source data
Document what you have already verified
Gather specific examples
Prepare screenshots or reports
Note down error messages
2. Choose the Right Channel
Phone: For urgent, real-time assistance
Email: To support@kinesis.org for detailed issues requiring documentation
Live Chat: For quick queries (where available)
Support Request Template
Required Information
Activity/Data Type
Specify the product or service
Include a relevant module or feature
Time Period
Date and time of issue
Frequency of occurrence
Issue Description
What you are observing
Steps to reproduce
Impact on your work
Expected Behaviour
What should be happening
Previous working state
Any recent changes
Supporting Evidence
Screenshots
Error messages
Reports
Related documentation
Best Practices
Submit one issue per request
Be specific and concise
Include all relevant information
Provide clear examples
Report issues as they occur