Sometimes, live meters are not able to receive any data from the retailer, possibly due to a change in configuration. It is recommended that you set up alerts for when a live meter has not recorded any data for a particular period of time, to allow you to quickly act to get the meter receiving data again.

Before you can configure no data live meter alerts, you will need to assign at least one asset manager to the live meter's asset. When the alert is triggered, the asset managers will be notified by email.

2. At the bottom of the Live Metering menu, click Configure

3. To create a new alert, select the appropriate Resource Type, click on the desired Live Meter, and click + New Alert

4. To set up an alert for when the live meter has not recorded data for a certain period, select Alert Type: No data, select an appropriate period, and then hit Save Alert

5. Once saved, you may Edit or Delete alerts by clicking on the buttons to the right

Live meter alerts are checked automatically every day. We will notify any asset managers assigned to the asset whenever the meter alert is triggered. This means that multiple alerts may be generated every day until the meter starts receiving data again.

Congratulations, you've now configured a no data alert! You can also configure alerts based on consumption, such as:

To find out how to configure threshold and time-window threshold alerts, read
​How can I better monitor the consumption of my live meters?